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Frequently Asked Questions
Q-1. Do you make custom pick guards?
A-1. YES
Q-2. How much does it cost?
A-2. Pricing
Q-3. How long does it take?
A-3. Turnaround Time
Q-4. What is your return policy?
A-4. Returns
Q-5. How do you ship?
A-5. Please read Shipping page.
Q-6. Do the acoustic guards come with adhesive backing?
A-6. YES
Q-7. I don't see my pick guard on your site, What do I do?
A-7. You will need to provide me with an original or a tracing and read the following pages.
Buying Replacement Pick Guards
Sending Tracings or Originals to Terrapin Guitars
Template Fee's
Q-8. I see a pick guard that is close to what I want but not quite. I need to modify what you offer slightly
What do I do?
A-8. You simply need to pick what is close for you and then indicate in the Special Instructions Box
what it is you want changed.
Q-9. I want different pickups with different dimensions from what you offer. What do I do?
A-9. You will need to provide the dimensions for the pickups in the Special Instructions Box.
Q-10 What is the difference between H1, H2 and H3 Humbucker pickup cuts?
A-10 See the Pickups Options Page
Q-11. I would like to order the attached pickguard from you. What do you need from me to proceed?
A-11. What I need is for you to send me the tracing via regular mail. I need a hard copy.
Please read the page that describes what I need. Sending Tracings or Originals to Terrapin Guitars
basically, I need all of your contact and order instructions included with your tracing via Snail Mail
Tracings or Originals should be sent by US Mail to:
Terrapin Guitars LLC
PO Box 11565
Eugene, OR 97440
If you must send by Fed Ex or UPS then contact me for my physical address.
Q-12. Why do I have to read all the pages you suggest
A-12. It's to save us both time, money and frustration.
I know it's a lot but there are a lot of bases to cover and I feel
I've covered most of them
if you just read the pages suggested before emailing me and asking
for answers I've already provided.
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A note to all potential and existing customers.
Thank you for visiting my website and working with me.
I'm here to provide you with a custom service. I am not an off the shelf shop with anything ready to go.
I will give you the best honest answers I can to assist you in getting what you need.
I realize my turnaround time is not the best but I am quality oriented and I have a lot of work all the time which should
indicate that I am good at what I do and my services are in high demand.
If you do your research you will find out I have an excellent reputation with some possible exceptions. I can't please
everybody and mistakes can happen from time to time.
I realize my answers are not always what you want to hear and you will most likely be able to keep searching
for someone who will give you the answers you are looking for but know that I will do my best to personally
provide you
with the best possible service and quality product that I can.
I believe I go above and beyond any other pick guard fabricator with options and ways to get you exactly what you need.
Sincerely
John Polk
Owner
and the one most often making your pick guard.