Shipping
Update as of June 23rd 2010
Due to the time consuming nature of shipping I have felt it necessary to change my shipping options.
International customers have two shipping options: Both methods are calculated based on your order total.
• Priority Mail International - this is highly recommended but yes it is quite a bit more than first class. With this option you will get a tracking number from the US postal service provided you supply an accurate email address and you are set up to allow email from them. - you may need to check your SPAM folder. You will also have a guarantee of a replacement should the item be lost in the mail.
• International First Class shipping - This shipping method will be used at your own risk. You will not receive any tracking information or any guarantee of refund or replacement should the package be lost in the mail. NO EXCEPTIONS. It can take as many as 4 weeks for delivery. Before you contact me about your order delivery please check with the customs office at your local post office
Canadian customers have two shipping options: Both methods are calculated based on your order total.
• Priority Mail International - this is highly recommended but yes it is quite a bit more than first class. With this option you will get a tracking number from the US postal service provided you supply an accurate email address and you are set up to allow email from them. - you may need to check your SPAM folder. You will also have a guarantee of a replacement should the item be lost in the mail.
• Canadian First Class shipping - This shipping method will be used at your own risk. You will not receive any tracking information or any guarantee of refund or replacement should the package be lost in the mail. NO EXCEPTIONS. It can take as many as 4 weeks for delivery. Before you contact me about your order delivery please check with the customs office at your local post office
USA Customers
• USPS Priority Mail or First class on any item with free shipping. The email address you provide with your account will be submitted to USPS so they can send you tracking information regarding your order. There is no tracking with first class mail.
• If you want an alternate shipping method you will need to place your order by email or phone.
HANDLING FEE:
All shipping rates include a handling fee so the actual total shipping cost reflected on your package may differ from
the shipping charge from my store.
Yes I charge a handling fee. Why? because it takes and extensive amount of time to finalize, package and ship your order.
CUSTOMS DECLARATIONS:
If you are an international customer you should know that we have to declare a customs value on all merchandise shipped. You are responsible for paying any additional customs charges that may be added by your local postal service.
International Shipping and Customs Declarations- We declare the value of the product such as the pick guard but we do not declare the value of the template fees or shipping. We will not declare an order as a gift or a lesser value than that of the actual product you ordered. NO EXCEPTIONS.
If for some reason you missed this information or are simply unaware that customs charges exist and you decide you want to refuse the packages you will only receive a refund for the total of the product produced. You will not receive a refund for any shipping charges.
Returns
Before returning any product, please e-mail or call to obtain an RMA number. Please reference the invoice number located on your invoice. Please include a copy of your invoice with the product. All returns must have an RMA number. Any items returned without an RA will be refused.
When requesting an RMA number please provide information regarding what manufacturer and model the Guitar is that you purchased the pick guard for.
Please include the RMA number on the return package.
If the reason for return is our error, full credit plus shipping will be issued. Any defective parts must be reported to us within 48 hours (or 2 business days) of receipt of goods. Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange or refund consideration. We reserve the right to charge a 25% to 50% restocking fee or refuse any exceptions. No returns will be accepted after 30 days of receipt of goods.
(added 2-28-10) Returns based on PDF Outline Issues: If you want to return a item because the product you received does not match the PDF Outline then you must include a copy of the PDF outline you printed to compare it to with your return. Failure to include such PDF outline will result in shipping incurred by Terrapin Guitars for the original order to be deducted from any refund. Basically - If you selected this option "Use the stock template based off of your PDF outline" and it does not fit you will only receive a refund for the purchase price of the pick guard and you will be responsible for return shipping.
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Any returns based on material color are subject to a 50% restocking fee. You are given the opportunity to order samples prior to ordering your pick guard.
Please note that the standard pick guard materials such as the pearls and black and white etc. come with a protective liner. The liner must remain on the pick guard for it to qualify for a refund. Please check fit without removing the liner. If you remove the liner you will NOT be eligible for a refund. NO EXCEPTIONS.
Graphic pick guards do not come with a protective liner.
If returning Graphic Pick Guard it must be clean of oily fingerprints as it arrived to you.
Shipping & Returns |
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